How do I get replacement plants?
Please check our guarantees page to see what is and is not covered. We take our guarantees very seriously indeed and want to be fair. If you think replacement plants are owed to you, the fastest avenue will be for you to email us and include the details. Give us your invoice number, if possible, tell us exactly why you think we owe you plants, how many you are requesting, and when you want to receive them. If you prefer, you can call us and leave a message at (888) 557-4211 x5, or write us a "snail mail" letter (the old fashioned kind) and include that information. As with all our communications, all of these methods are likely to have a delay of a week or so, since our secretary is only part-time. If you aren't satisfied with our response, let us know.